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Global Contact Center as a Service Market Size, Status and Forecast 2022
SKU ID : QYR-19428581 | Publishing Date : 29-Oct-2021 | No. of pages : 125
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1 Report Overview1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center as a Service Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Onshore Outsourcing
1.2.3 Offshore Outsourcing
1.3 Market by Application
1.3.1 Global Contact Center as a Service Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center as a Service Market Perspective (2016-2027)
2.2 Contact Center as a Service Growth Trends by Regions
2.2.1 Contact Center as a Service Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Contact Center as a Service Historic Market Share by Regions (2016-2021)
2.2.3 Contact Center as a Service Forecasted Market Size by Regions (2022-2027)
2.3 Contact Center as a Service Industry Dynamic
2.3.1 Contact Center as a Service Market Trends
2.3.2 Contact Center as a Service Market Drivers
2.3.3 Contact Center as a Service Market Challenges
2.3.4 Contact Center as a Service Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center as a Service Players by Revenue
3.1.1 Global Top Contact Center as a Service Players by Revenue (2016-2021)
3.1.2 Global Contact Center as a Service Revenue Market Share by Players (2016-2021)
3.2 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Contact Center as a Service Revenue
3.4 Global Contact Center as a Service Market Concentration Ratio
3.4.1 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center as a Service Revenue in 2020
3.5 Contact Center as a Service Key Players Head office and Area Served
3.6 Key Players Contact Center as a Service Product Solution and Service
3.7 Date of Enter into Contact Center as a Service Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center as a Service Breakdown Data by Type
4.1 Global Contact Center as a Service Historic Market Size by Type (2016-2021)
4.2 Global Contact Center as a Service Forecasted Market Size by Type (2022-2027)
5 Contact Center as a Service Breakdown Data by Application
5.1 Global Contact Center as a Service Historic Market Size by Application (2016-2021)
5.2 Global Contact Center as a Service Forecasted Market Size by Application (2022-2027)
6 North America
6.1 North America Contact Center as a Service Market Size (2016-2027)
6.2 North America Contact Center as a Service Market Size by Type
6.2.1 North America Contact Center as a Service Market Size by Type (2016-2021)
6.2.2 North America Contact Center as a Service Market Size by Type (2022-2027)
6.2.3 North America Contact Center as a Service Market Size by Type (2016-2027)
6.3 North America Contact Center as a Service Market Size by Application
6.3.1 North America Contact Center as a Service Market Size by Application (2016-2021)
6.3.2 North America Contact Center as a Service Market Size by Application (2022-2027)
6.3.3 North America Contact Center as a Service Market Size by Application (2016-2027)
6.4 North America Contact Center as a Service Market Size by Country
6.4.1 North America Contact Center as a Service Market Size by Country (2016-2021)
6.4.2 North America Contact Center as a Service Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe Contact Center as a Service Market Size (2016-2027)
7.2 Europe Contact Center as a Service Market Size by Type
7.2.1 Europe Contact Center as a Service Market Size by Type (2016-2021)
7.2.2 Europe Contact Center as a Service Market Size by Type (2022-2027)
7.2.3 Europe Contact Center as a Service Market Size by Type (2016-2027)
7.3 Europe Contact Center as a Service Market Size by Application
7.3.1 Europe Contact Center as a Service Market Size by Application (2016-2021)
7.3.2 Europe Contact Center as a Service Market Size by Application (2022-2027)
7.3.3 Europe Contact Center as a Service Market Size by Application (2016-2027)
7.4 Europe Contact Center as a Service Market Size by Country
7.4.1 Europe Contact Center as a Service Market Size by Country (2016-2021)
7.4.2 Europe Contact Center as a Service Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic
8 Asia-Pacific
8.1 Asia-Pacific Contact Center as a Service Market Size (2016-2027)
8.2 Asia-Pacific Contact Center as a Service Market Size by Type
8.2.1 Asia-Pacific Contact Center as a Service Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Contact Center as a Service Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Contact Center as a Service Market Size by Type (2016-2027)
8.3 Asia-Pacific Contact Center as a Service Market Size by Application
8.3.1 Asia-Pacific Contact Center as a Service Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Contact Center as a Service Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Contact Center as a Service Market Size by Application (2016-2027)
8.4 Asia-Pacific Contact Center as a Service Market Size by Region
8.4.1 Asia-Pacific Contact Center as a Service Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Contact Center as a Service Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Contact Center as a Service Market Size (2016-2027)
9.2 Latin America Contact Center as a Service Market Size by Type
9.2.1 Latin America Contact Center as a Service Market Size by Type (2016-2021)
9.2.2 Latin America Contact Center as a Service Market Size by Type (2022-2027)
9.2.3 Latin America Contact Center as a Service Market Size by Type (2016-2027)
9.3 Latin America Contact Center as a Service Market Size by Application
9.3.1 Latin America Contact Center as a Service Market Size by Application (2016-2021)
9.3.2 Latin America Contact Center as a Service Market Size by Application (2022-2027)
9.3.3 Latin America Contact Center as a Service Market Size by Application (2016-2027)
9.4 Latin America Contact Center as a Service Market Size by Country
9.4.1 Latin America Contact Center as a Service Market Size by Country (2016-2021)
9.4.2 Latin America Contact Center as a Service Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center as a Service Market Size (2016-2027)
10.2 Middle East & Africa Contact Center as a Service Market Size by Type
10.2.1 Middle East & Africa Contact Center as a Service Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Contact Center as a Service Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Contact Center as a Service Market Size by Type (2016-2027)
10.3 Middle East & Africa Contact Center as a Service Market Size by Application
10.3.1 Middle East & Africa Contact Center as a Service Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Contact Center as a Service Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Contact Center as a Service Market Size by Application (2016-2027)
10.4 Middle East & Africa Contact Center as a Service Market Size by Country
10.4.1 Middle East & Africa Contact Center as a Service Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Contact Center as a Service Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Five9
11.1.1 Five9 Company Details
11.1.2 Five9 Business Overview
11.1.3 Five9 Contact Center as a Service Introduction
11.1.4 Five9 Revenue in Contact Center as a Service Business (2016-2021)
11.1.5 Five9 Recent Development
11.2 inContact
11.2.1 inContact Company Details
11.2.2 inContact Business Overview
11.2.3 inContact Contact Center as a Service Introduction
11.2.4 inContact Revenue in Contact Center as a Service Business (2016-2021)
11.2.5 inContact Recent Development
11.3 Talkdesk
11.3.1 Talkdesk Company Details
11.3.2 Talkdesk Business Overview
11.3.3 Talkdesk Contact Center as a Service Introduction
11.3.4 Talkdesk Revenue in Contact Center as a Service Business (2016-2021)
11.3.5 Talkdesk Recent Development
11.4 Genesys
11.4.1 Genesys Company Details
11.4.2 Genesys Business Overview
11.4.3 Genesys Contact Center as a Service Introduction
11.4.4 Genesys Revenue in Contact Center as a Service Business (2016-2021)
11.4.5 Genesys Recent Development
11.5 8x8
11.5.1 8x8 Company Details
11.5.2 8x8 Business Overview
11.5.3 8x8 Contact Center as a Service Introduction
11.5.4 8x8 Revenue in Contact Center as a Service Business (2016-2021)
11.5.5 8x8 Recent Development
11.6 NewVoiceMedia
11.6.1 NewVoiceMedia Company Details
11.6.2 NewVoiceMedia Business Overview
11.6.3 NewVoiceMedia Contact Center as a Service Introduction
11.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021)
11.6.5 NewVoiceMedia Recent Development
11.7 Serenova
11.7.1 Serenova Company Details
11.7.2 Serenova Business Overview
11.7.3 Serenova Contact Center as a Service Introduction
11.7.4 Serenova Revenue in Contact Center as a Service Business (2016-2021)
11.7.5 Serenova Recent Development
11.8 Connect First
11.8.1 Connect First Company Details
11.8.2 Connect First Business Overview
11.8.3 Connect First Contact Center as a Service Introduction
11.8.4 Connect First Revenue in Contact Center as a Service Business (2016-2021)
11.8.5 Connect First Recent Development
11.9 Noble Systems
11.9.1 Noble Systems Company Details
11.9.2 Noble Systems Business Overview
11.9.3 Noble Systems Contact Center as a Service Introduction
11.9.4 Noble Systems Revenue in Contact Center as a Service Business (2016-2021)
11.9.5 Noble Systems Recent Development
11.10 Cisco (BroadSoft)
11.10.1 Cisco (BroadSoft) Company Details
11.10.2 Cisco (BroadSoft) Business Overview
11.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction
11.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2016-2021)
11.10.5 Cisco (BroadSoft) Recent Development
11.11 Evolve IP
11.11.1 Evolve IP Company Details
11.11.2 Evolve IP Business Overview
11.11.3 Evolve IP Contact Center as a Service Introduction
11.11.4 Evolve IP Revenue in Contact Center as a Service Business (2016-2021)
11.11.5 Evolve IP Recent Development
11.12 Nuance
11.12.1 Nuance Company Details
11.12.2 Nuance Business Overview
11.12.3 Nuance Contact Center as a Service Introduction
11.12.4 Nuance Revenue in Contact Center as a Service Business (2016-2021)
11.12.5 Nuance Recent Development
11.13 Talkdesk
11.13.1 Talkdesk Company Details
11.13.2 Talkdesk Business Overview
11.13.3 Talkdesk Contact Center as a Service Introduction
11.13.4 Talkdesk Revenue in Contact Center as a Service Business (2016-2021)
11.13.5 Talkdesk Recent Development
11.14 Genesys
11.14.1 Genesys Company Details
11.14.2 Genesys Business Overview
11.14.3 Genesys Contact Center as a Service Introduction
11.14.4 Genesys Revenue in Contact Center as a Service Business (2016-2021)
11.14.5 Genesys Recent Development
11.15 NewVoiceMedia
11.15.1 NewVoiceMedia Company Details
11.15.2 NewVoiceMedia Business Overview
11.15.3 NewVoiceMedia Contact Center as a Service Introduction
11.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021)
11.15.5 NewVoiceMedia Recent Development
11.16 Content Guru
11.16.1 Content Guru Company Details
11.16.2 Content Guru Business Overview
11.16.3 Content Guru Contact Center as a Service Introduction
11.16.4 Content Guru Revenue in Contact Center as a Service Business (2016-2021)
11.16.5 Content Guru Recent Development
11.17 Puzzel (Intelecom)
11.17.1 Puzzel (Intelecom) Company Details
11.17.2 Puzzel (Intelecom) Business Overview
11.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction
11.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2016-2021)
11.17.5 Puzzel (Intelecom) Recent Development
11.18 Orange Business
11.18.1 Orange Business Company Details
11.18.2 Orange Business Business Overview
11.18.3 Orange Business Contact Center as a Service Introduction
11.18.4 Orange Business Revenue in Contact Center as a Service Business (2016-2021)
11.18.5 Orange Business Recent Development
11.19 Services
11.19.1 Services Company Details
11.19.2 Services Business Overview
11.19.3 Services Contact Center as a Service Introduction
11.19.4 Services Revenue in Contact Center as a Service Business (2016-2021)
11.19.5 Services Recent Development
11.20 Capgemini
11.20.1 Capgemini Company Details
11.20.2 Capgemini Business Overview
11.20.3 Capgemini Contact Center as a Service Introduction
11.20.4 Capgemini Revenue in Contact Center as a Service Business (2016-2021)
11.20.5 Capgemini Recent Development
11.21 BT
11.21.1 BT Company Details
11.21.2 BT Business Overview
11.21.3 BT Contact Center as a Service Introduction
11.21.4 BT Revenue in Contact Center as a Service Business (2016-2021)
11.21.5 BT Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Figures, Tables and Charts Available in Global Contact Center as a Service Market Size, Status and Forecast 2022
List of TablesTable 1. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Onshore Outsourcing
Table 3. Key Players of Offshore Outsourcing
Table 4. Global Contact Center as a Service Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 5. Global Contact Center as a Service Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Contact Center as a Service Market Size by Regions (2016-2021) & (US$ Million)
Table 7. Global Contact Center as a Service Market Share by Regions (2016-2021)
Table 8. Global Contact Center as a Service Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 9. Global Contact Center as a Service Market Share by Regions (2022-2027)
Table 10. Contact Center as a Service Market Trends
Table 11. Contact Center as a Service Market Drivers
Table 12. Contact Center as a Service Market Challenges
Table 13. Contact Center as a Service Market Restraints
Table 14. Global Contact Center as a Service Revenue by Players (2016-2021) & (US$ Million)
Table 15. Global Contact Center as a Service Market Share by Players (2016-2021)
Table 16. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2020)
Table 17. Ranking of Global Top Contact Center as a Service Companies by Revenue (US$ Million) in 2020
Table 18. Global 5 Largest Players Market Share by Contact Center as a Service Revenue (CR5 and HHI) & (2016-2021)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Contact Center as a Service Product Solution and Service
Table 21. Date of Enter into Contact Center as a Service Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
Table 24. Global Contact Center as a Service Revenue Market Share by Type (2016-2021)
Table 25. Global Contact Center as a Service Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 26. Global Contact Center as a Service Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 27. Global Contact Center as a Service Market Size Share by Application (2016-2021) & (US$ Million)
Table 28. Global Contact Center as a Service Revenue Market Share by Application (2016-2021)
Table 29. Global Contact Center as a Service Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 30. Global Contact Center as a Service Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 31. North America Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
Table 32. North America Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
Table 33. North America Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
Table 34. North America Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
Table 35. North America Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million)
Table 36. North America Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million)
Table 37. Europe Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
Table 38. Europe Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
Table 39. Europe Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
Table 40. Europe Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
Table 41. Europe Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million)
Table 42. Europe Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million)
Table 43. Asia-Pacific Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
Table 44. Asia-Pacific Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
Table 45. Asia-Pacific Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
Table 46. Asia-Pacific Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
Table 47. Asia-Pacific Contact Center as a Service Market Size by Region (2016-2021) & (US$ Million)
Table 48. Asia-Pacific Contact Center as a Service Market Size by Region (2022-2027) & (US$ Million)
Table 49. Latin America Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
Table 50. Latin America Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
Table 51. Latin America Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
Table 52. Latin America Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
Table 53. Latin America Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million)
Table 54. Latin America Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million)
Table 55. Middle East & Africa Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
Table 56. Middle East & Africa Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
Table 57. Middle East & Africa Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
Table 58. Middle East & Africa Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
Table 59. Middle East & Africa Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million)
Table 60. Middle East & Africa Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million)
Table 61. Five9 Company Details
Table 62. Five9 Business Overview
Table 63. Five9 Contact Center as a Service Product
Table 64. Five9 Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 65. Five9 Recent Development
Table 66. inContact Company Details
Table 67. inContact Business Overview
Table 68. inContact Contact Center as a Service Product
Table 69. inContact Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 70. inContact Recent Development
Table 71. Talkdesk Company Details
Table 72. Talkdesk Business Overview
Table 73. Talkdesk Contact Center as a Service Product
Table 74. Talkdesk Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 75. Talkdesk Recent Development
Table 76. Genesys Company Details
Table 77. Genesys Business Overview
Table 78. Genesys Contact Center as a Service Product
Table 79. Genesys Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 80. Genesys Recent Development
Table 81. 8x8 Company Details
Table 82. 8x8 Business Overview
Table 83. 8x8 Contact Center as a Service Product
Table 84. 8x8 Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 85. 8x8 Recent Development
Table 86. NewVoiceMedia Company Details
Table 87. NewVoiceMedia Business Overview
Table 88. NewVoiceMedia Contact Center as a Service Product
Table 89. NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 90. NewVoiceMedia Recent Development
Table 91. Serenova Company Details
Table 92. Serenova Business Overview
Table 93. Serenova Contact Center as a Service Product
Table 94. Serenova Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 95. Serenova Recent Development
Table 96. Connect First Company Details
Table 97. Connect First Business Overview
Table 98. Connect First Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 99. Connect First Recent Development
Table 100. Noble Systems Company Details
Table 101. Noble Systems Business Overview
Table 102. Noble Systems Contact Center as a Service Product
Table 103. Noble Systems Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 104. Noble Systems Recent Development
Table 105. Cisco (BroadSoft) Company Details
Table 106. Cisco (BroadSoft) Business Overview
Table 107. Cisco (BroadSoft) Contact Center as a Service Product
Table 108. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 109. Cisco (BroadSoft) Recent Development
Table 110. Evolve IP Company Details
Table 111. Evolve IP Business Overview
Table 112. Evolve IP Contact Center as a Service Product
Table 113. Evolve IP Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 114. Evolve IP Recent Development
Table 115. Nuance Company Details
Table 116. Nuance Business Overview
Table 117. Nuance Contact Center as a Service Product
Table 118. Nuance Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 119. Nuance Recent Development
Table 120. Talkdesk Company Details
Table 121. Talkdesk Business Overview
Table 122. Talkdesk Contact Center as a Service Product
Table 123. Talkdesk Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 124. Talkdesk Recent Development
Table 125. Genesys Company Details
Table 126. Genesys Business Overview
Table 127. Genesys Contact Center as a Service Product
Table 128. Genesys Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 129. Genesys Recent Development
Table 130. NewVoiceMedia Company Details
Table 131. NewVoiceMedia Business Overview
Table 132. NewVoiceMedia Contact Center as a Service Product
Table 133. NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 134. NewVoiceMedia Recent Development
Table 135. Content Guru Company Details
Table 136. Content Guru Business Overview
Table 137. Content Guru Contact Center as a Service Product
Table 138. Content Guru Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 139. Content Guru Recent Development
Table 140. Puzzel (Intelecom) Company Details
Table 141. Puzzel (Intelecom) Business Overview
Table 142. Puzzel (Intelecom) Contact Center as a Service Product
Table 143. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 144. Puzzel (Intelecom) Recent Development
Table 145. Orange Business Company Details
Table 146. Orange Business Business Overview
Table 147. Orange Business Contact Center as a Service Product
Table 148. Orange Business Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 149. Orange Business Recent Development
Table 150. Services Company Details
Table 151. Services Business Overview
Table 152. Services Contact Center as a Service Product
Table 153. Services Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 154. Services Recent Development
Table 155. Capgemini Company Details
Table 156. Capgemini Business Overview
Table 157. Capgemini Contact Center as a Service Product
Table 158. Capgemini Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 159. Capgemini Recent Development
Table 160. BT Company Details
Table 161. BT Business Overview
Table 162. BT Contact Center as a Service Product
Table 163. BT Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
Table 164. BT Recent Development
Table 165. Research Programs/Design for This Report
Table 166. Key Data Information from Secondary Sources
Table 167. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center as a Service Market Share by Type: 2020 VS 2027
Figure 2. Onshore Outsourcing Features
Figure 3. Offshore Outsourcing Features
Figure 4. Global Contact Center as a Service Market Share by Application: 2020 VS 2027
Figure 5. Telecom & IT Case Studies
Figure 6. BFSI Case Studies
Figure 7. Healthcare & Life Sciences Case Studies
Figure 8. Government & Public Case Studies
Figure 9. Retail & Consumer Goods Case Studies
Figure 10. Others Case Studies
Figure 11. Contact Center as a Service Report Years Considered
Figure 12. Global Contact Center as a Service Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 13. Global Contact Center as a Service Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 14. Global Contact Center as a Service Market Share by Regions: 2020 VS 2027
Figure 15. Global Contact Center as a Service Market Share by Regions (2022-2027)
Figure 16. Global Contact Center as a Service Market Share by Players in 2020
Figure 17. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2020
Figure 18. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2020
Figure 19. Global Contact Center as a Service Revenue Market Share by Type (2016-2021)
Figure 20. Global Contact Center as a Service Revenue Market Share by Type (2022-2027)
Figure 21. North America Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 22. North America Contact Center as a Service Market Share by Type (2016-2027)
Figure 23. North America Contact Center as a Service Market Share by Application (2016-2027)
Figure 24. North America Contact Center as a Service Market Share by Country (2016-2027)
Figure 25. United States Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 26. Canada Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. Europe Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Europe Contact Center as a Service Market Share by Type (2016-2027)
Figure 29. Europe Contact Center as a Service Market Share by Application (2016-2027)
Figure 30. Europe Contact Center as a Service Market Share by Country (2016-2027)
Figure 31. Germany Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 32. France Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. U.K. Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. Italy Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. Russia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Nordic Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Asia-Pacific Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Asia-Pacific Contact Center as a Service Market Share by Type (2016-2027)
Figure 39. Asia-Pacific Contact Center as a Service Market Share by Application (2016-2027)
Figure 40. Asia-Pacific Contact Center as a Service Market Share by Region (2016-2027)
Figure 41. China Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 42. Japan Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. South Korea Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Southeast Asia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. India Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. Australia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Latin America Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Latin America Contact Center as a Service Market Share by Type (2016-2027)
Figure 49. Latin America Contact Center as a Service Market Share by Application (2016-2027)
Figure 50. Latin America Contact Center as a Service Market Share by Country (2016-2027)
Figure 51. Mexico Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 52. Brazil Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Middle East & Africa Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Middle East & Africa Contact Center as a Service Market Share by Type (2016-2027)
Figure 55. Middle East & Africa Contact Center as a Service Market Share by Application (2016-2027)
Figure 56. Middle East & Africa Contact Center as a Service Market Share by Country (2016-2027)
Figure 57. Turkey Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 58. Saudi Arabia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. UAE Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. Five9 Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 61. inContact Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 62. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 63. Genesys Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 64. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 65. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 66. Serenova Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 67. Connect First Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 68. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 69. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 70. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 71. Nuance Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 72. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 73. Genesys Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 74. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 75. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 76. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 77. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 78. Services Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 79. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 80. BT Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
Figure 81. Bottom-up and Top-down Approaches for This Report
Figure 82. Data Triangulation
Figure 83. Key Executives Interviewed
