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Global Call Centre Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery
SKU ID : Maia-16383964 | Publishing Date : 08-Sep-2020 | No. of pages : 107
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Check DiscountsDetailed TOC of Global Call Centre Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery
Table of Content1 Market Overview
1.1 Product Definition and Market Characteristics
1.2 Global Call Centre Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis
2. Market Dynamics
2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
2.4.1 Short-term Impact
2.4.2 Long-term Impact
3 Associated Industry Assessment
3.1 Supply Chain Analysis
3.2 Industry Active Participants
3.2.1 Suppliers of Raw Materials
3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain
4 Market Competitive Landscape
4.1 Industry Leading Players
4.2 Industry News
4.2.1 Key Product Launch News
4.2.2 M&A and Expansion Plans
5 Analysis of Leading Companies
5.1 Plusoft Informatica
5.1.1 Plusoft Informatica Company Profile
5.1.2 Plusoft Informatica Business Overview
5.1.3 Plusoft Informatica Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.1.4 Plusoft Informatica Call Centre Products Introduction
5.2 Tata Consultancy Services
5.2.1 Tata Consultancy Services Company Profile
5.2.2 Tata Consultancy Services Business Overview
5.2.3 Tata Consultancy Services Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.2.4 Tata Consultancy Services Call Centre Products Introduction
5.3 Convergys Corp
5.3.1 Convergys Corp Company Profile
5.3.2 Convergys Corp Business Overview
5.3.3 Convergys Corp Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.3.4 Convergys Corp Call Centre Products Introduction
5.4 Sykes Enterprises
5.4.1 Sykes Enterprises Company Profile
5.4.2 Sykes Enterprises Business Overview
5.4.3 Sykes Enterprises Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.4.4 Sykes Enterprises Call Centre Products Introduction
5.5 Enter Call Center
5.5.1 Enter Call Center Company Profile
5.5.2 Enter Call Center Business Overview
5.5.3 Enter Call Center Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.5.4 Enter Call Center Call Centre Products Introduction
5.6 Teleperformance
5.6.1 Teleperformance Company Profile
5.6.2 Teleperformance Business Overview
5.6.3 Teleperformance Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.6.4 Teleperformance Call Centre Products Introduction
5.7 EXL Service Holdings
5.7.1 EXL Service Holdings Company Profile
5.7.2 EXL Service Holdings Business Overview
5.7.3 EXL Service Holdings Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.7.4 EXL Service Holdings Call Centre Products Introduction
5.8 Sitel
5.8.1 Sitel Company Profile
5.8.2 Sitel Business Overview
5.8.3 Sitel Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.8.4 Sitel Call Centre Products Introduction
5.9 IBEX Global
5.9.1 IBEX Global Company Profile
5.9.2 IBEX Global Business Overview
5.9.3 IBEX Global Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.9.4 IBEX Global Call Centre Products Introduction
5.10 IBM Global Process Services
5.10.1 IBM Global Process Services Company Profile
5.10.2 IBM Global Process Services Business Overview
5.10.3 IBM Global Process Services Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.10.4 IBM Global Process Services Call Centre Products Introduction
5.11 Capita Customer Management
5.11.1 Capita Customer Management Company Profile
5.11.2 Capita Customer Management Business Overview
5.11.3 Capita Customer Management Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.11.4 Capita Customer Management Call Centre Products Introduction
5.12 ATOS
5.12.1 ATOS Company Profile
5.12.2 ATOS Business Overview
5.12.3 ATOS Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.12.4 ATOS Call Centre Products Introduction
5.13 Genpact
5.13.1 Genpact Company Profile
5.13.2 Genpact Business Overview
5.13.3 Genpact Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.13.4 Genpact Call Centre Products Introduction
5.14 BT Communications (Ireland)
5.14.1 BT Communications (Ireland) Company Profile
5.14.2 BT Communications (Ireland) Business Overview
5.14.3 BT Communications (Ireland) Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.14.4 BT Communications (Ireland) Call Centre Products Introduction
5.15 HCL BPO Services NI
5.15.1 HCL BPO Services NI Company Profile
5.15.2 HCL BPO Services NI Business Overview
5.15.3 HCL BPO Services NI Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.15.4 HCL BPO Services NI Call Centre Products Introduction
5.16 West Corporation
5.16.1 West Corporation Company Profile
5.16.2 West Corporation Business Overview
5.16.3 West Corporation Call Centre Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.16.4 West Corporation Call Centre Products Introduction
6 Market Analysis and Forecast, By Product Types
6.1 Global Call Centre Sales, Revenue and Market Share by Types (2015-2020)
6.1.1 Global Call Centre Sales and Market Share by Types (2015-2020)
6.1.2 Global Call Centre Revenue and Market Share by Types (2015-2020)
6.1.3 Global Call Centre Price by Types (2015-2020)
6.2 Global Call Centre Market Forecast by Types (2020-2025)
6.2.1 Global Call Centre Market Forecast Sales and Market Share by Types (2020-2025)
6.2.2 Global Call Centre Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global Call Centre Sales, Price and Growth Rate by Types (2015-2020)
6.3.1 Global Call Centre Sales, Price and Growth Rate of Out-sourced call Centres
6.3.2 Global Call Centre Sales, Price and Growth Rate of In-house call centres
6.4 Global Call Centre Market Revenue and Sales Forecast, by Types (2020-2025)
6.4.1 Out-sourced call Centres Market Revenue and Sales Forecast (2020-2025)
6.4.2 In-house call centres Market Revenue and Sales Forecast (2020-2025)
7 Market Analysis and Forecast, By Applications
7.1 Global Call Centre Sales, Revenue and Market Share by Applications (2015-2020)
7.1.1 Global Call Centre Sales and Market Share by Applications (2015-2020)
7.1.2 Global Call Centre Revenue and Market Share by Applications (2015-2020)
7.2 Global Call Centre Market Forecast by Applications (2020-2025)
7.2.1 Global Call Centre Market Forecast Sales and Market Share by Applications (2020-2025)
7.2.2 Global Call Centre Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
7.3.1 Global Call Centre Revenue, Sales and Growth Rate of Mass market centre (2015-2020)
7.3.2 Global Call Centre Revenue, Sales and Growth Rate of B2B centre (2015-2020)
7.3.3 Global Call Centre Revenue, Sales and Growth Rate of Universal centre (2015-2020)
7.4 Global Call Centre Market Revenue and Sales Forecast, by Applications (2020-2025)
7.4.1 Mass market centre Market Revenue and Sales Forecast (2020-2025)
7.4.2 B2B centre Market Revenue and Sales Forecast (2020-2025)
7.4.3 Universal centre Market Revenue and Sales Forecast (2020-2025)
8 Market Analysis and Forecast, By Regions
8.1 Global Call Centre Sales by Regions (2015-2020)
8.2 Global Call Centre Market Revenue by Regions (2015-2020)
8.3 Global Call Centre Market Forecast by Regions (2020-2025)
9 North America Call Centre Market Analysis
9.1 Market Overview and Prospect Analysis
9.2 North America Call Centre Market Sales and Growth Rate (2015-2020)
9.3 North America Call Centre Market Revenue and Growth Rate (2015-2020)
9.4 North America Call Centre Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America Call Centre Market Analysis by Country
9.6.1 U.S. Call Centre Sales and Growth Rate
9.6.2 Canada Call Centre Sales and Growth Rate
9.6.3 Mexico Call Centre Sales and Growth Rate
10 Europe Call Centre Market Analysis
10.1 Market Overview and Prospect Analysis
10.2 Europe Call Centre Market Sales and Growth Rate (2015-2020)
10.3 Europe Call Centre Market Revenue and Growth Rate (2015-2020)
10.4 Europe Call Centre Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe Call Centre Market Analysis by Country
10.6.1 Germany Call Centre Sales and Growth Rate
10.6.2 United Kingdom Call Centre Sales and Growth Rate
10.6.3 France Call Centre Sales and Growth Rate
10.6.4 Italy Call Centre Sales and Growth Rate
10.6.5 Spain Call Centre Sales and Growth Rate
10.6.6 Russia Call Centre Sales and Growth Rate
11 Asia-Pacific Call Centre Market Analysis
11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific Call Centre Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific Call Centre Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific Call Centre Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific Call Centre Market Analysis by Country
11.6.1 China Call Centre Sales and Growth Rate
11.6.2 Japan Call Centre Sales and Growth Rate
11.6.3 South Korea Call Centre Sales and Growth Rate
11.6.4 Australia Call Centre Sales and Growth Rate
11.6.5 India Call Centre Sales and Growth Rate
12 South America Call Centre Market Analysis
12.1 Market Overview and Prospect Analysis
12.2 South America Call Centre Market Sales and Growth Rate (2015-2020)
12.3 South America Call Centre Market Revenue and Growth Rate (2015-2020)
12.4 South America Call Centre Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America Call Centre Market Analysis by Country
12.6.1 Brazil Call Centre Sales and Growth Rate
12.6.2 Argentina Call Centre Sales and Growth Rate
12.6.3 Columbia Call Centre Sales and Growth Rate
13 Middle East and Africa Call Centre Market Analysis
13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa Call Centre Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa Call Centre Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa Call Centre Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa Call Centre Market Analysis by Country
13.6.1 UAE Call Centre Sales and Growth Rate
13.6.2 Egypt Call Centre Sales and Growth Rate
13.6.3 South Africa Call Centre Sales and Growth Rate
14 Conclusions and Recommendations
14.1 Key Market Findings and Prospects
14.2 Advice for Investors
15 Appendix
15.1 Methodology
15.2 Research Data Source
List of Figures, Tables and Charts Available in Global Call Centre Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery
List of Tables and FiguresFigure Product Picture
Figure Global Call Centre Market Size and Growth Rate 2015-2025
Table Call Centre Key Market Segments
Figure Global Call Centre Market Revenue ($) Segment by Type from 2015-2020
Figure Global Call Centre Market Revenue ($) Segment by Applications from 2015-2020
Table SWOT Analysis
Figure Global COVID-19 Status
Figure Supply Chain
Table Major Players Headquarters, and Service Area of Call Centre
Table Major Players Revenue in 2019
Figure Major Players Revenue Share in 2019
Table Plusoft Informatica Company Profile
Table Plusoft Informatica Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Plusoft Informatica Production and Growth Rate
Figure Plusoft Informatica Market Revenue ($) Market Share 2015-2020
Table Tata Consultancy Services Company Profile
Table Tata Consultancy Services Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Tata Consultancy Services Production and Growth Rate
Figure Tata Consultancy Services Market Revenue ($) Market Share 2015-2020
Table Convergys Corp Company Profile
Table Convergys Corp Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Convergys Corp Production and Growth Rate
Figure Convergys Corp Market Revenue ($) Market Share 2015-2020
Table Sykes Enterprises Company Profile
Table Sykes Enterprises Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Sykes Enterprises Production and Growth Rate
Figure Sykes Enterprises Market Revenue ($) Market Share 2015-2020
Table Enter Call Center Company Profile
Table Enter Call Center Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Enter Call Center Production and Growth Rate
Figure Enter Call Center Market Revenue ($) Market Share 2015-2020
Table Teleperformance Company Profile
Table Teleperformance Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Teleperformance Production and Growth Rate
Figure Teleperformance Market Revenue ($) Market Share 2015-2020
Table EXL Service Holdings Company Profile
Table EXL Service Holdings Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure EXL Service Holdings Production and Growth Rate
Figure EXL Service Holdings Market Revenue ($) Market Share 2015-2020
Table Sitel Company Profile
Table Sitel Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Sitel Production and Growth Rate
Figure Sitel Market Revenue ($) Market Share 2015-2020
Table IBEX Global Company Profile
Table IBEX Global Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure IBEX Global Production and Growth Rate
Figure IBEX Global Market Revenue ($) Market Share 2015-2020
Table IBM Global Process Services Company Profile
Table IBM Global Process Services Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure IBM Global Process Services Production and Growth Rate
Figure IBM Global Process Services Market Revenue ($) Market Share 2015-2020
Table Capita Customer Management Company Profile
Table Capita Customer Management Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Capita Customer Management Production and Growth Rate
Figure Capita Customer Management Market Revenue ($) Market Share 2015-2020
Table ATOS Company Profile
Table ATOS Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure ATOS Production and Growth Rate
Figure ATOS Market Revenue ($) Market Share 2015-2020
Table Genpact Company Profile
Table Genpact Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Genpact Production and Growth Rate
Figure Genpact Market Revenue ($) Market Share 2015-2020
Table BT Communications (Ireland) Company Profile
Table BT Communications (Ireland) Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure BT Communications (Ireland) Production and Growth Rate
Figure BT Communications (Ireland) Market Revenue ($) Market Share 2015-2020
Table HCL BPO Services NI Company Profile
Table HCL BPO Services NI Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure HCL BPO Services NI Production and Growth Rate
Figure HCL BPO Services NI Market Revenue ($) Market Share 2015-2020
Table West Corporation Company Profile
Table West Corporation Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure West Corporation Production and Growth Rate
Figure West Corporation Market Revenue ($) Market Share 2015-2020
Table Global Call Centre Sales by Types (2015-2020)
Table Global Call Centre Sales Share by Types (2015-2020)
Table Global Call Centre Revenue ($) by Types (2015-2020)
Table Global Call Centre Revenue Share by Types (2015-2020)
Table Global Call Centre Price ($) by Types (2015-2020)
Table Global Call Centre Market Forecast Sales by Types (2020-2025)
Table Global Call Centre Market Forecast Sales Share by Types (2020-2025)
Table Global Call Centre Market Forecast Revenue ($) by Types (2020-2025)
Table Global Call Centre Market Forecast Revenue Share by Types (2020-2025)
Figure Global Out-sourced call Centres Sales and Growth Rate (2015-2020)
Figure Global Out-sourced call Centres Price (2015-2020)
Figure Global In-house call centres Sales and Growth Rate (2015-2020)
Figure Global In-house call centres Price (2015-2020)
Figure Global Call Centre Market Revenue ($) and Growth Rate Forecast of Out-sourced call Centres (2020-2025)
Figure Global Call Centre Sales and Growth Rate Forecast of Out-sourced call Centres (2020-2025)
Figure Global Call Centre Market Revenue ($) and Growth Rate Forecast of In-house call centres (2020-2025)
Figure Global Call Centre Sales and Growth Rate Forecast of In-house call centres (2020-2025)
Table Global Call Centre Sales by Applications (2015-2020)
Table Global Call Centre Sales Share by Applications (2015-2020)
Table Global Call Centre Revenue ($) by Applications (2015-2020)
Table Global Call Centre Revenue Share by Applications (2015-2020)
Table Global Call Centre Market Forecast Sales by Applications (2020-2025)
Table Global Call Centre Market Forecast Sales Share by Applications (2020-2025)
Table Global Call Centre Market Forecast Revenue ($) by Applications (2020-2025)
Table Global Call Centre Market Forecast Revenue Share by Applications (2020-2025)
Figure Global Mass market centre Sales and Growth Rate (2015-2020)
Figure Global Mass market centre Price (2015-2020)
Figure Global B2B centre Sales and Growth Rate (2015-2020)
Figure Global B2B centre Price (2015-2020)
Figure Global Universal centre Sales and Growth Rate (2015-2020)
Figure Global Universal centre Price (2015-2020)
Figure Global Call Centre Market Revenue ($) and Growth Rate Forecast of Mass market centre (2020-2025)
Figure Global Call Centre Sales and Growth Rate Forecast of Mass market centre (2020-2025)
Figure Global Call Centre Market Revenue ($) and Growth Rate Forecast of B2B centre (2020-2025)
Figure Global Call Centre Sales and Growth Rate Forecast of B2B centre (2020-2025)
Figure Global Call Centre Market Revenue ($) and Growth Rate Forecast of Universal centre (2020-2025)
Figure Global Call Centre Sales and Growth Rate Forecast of Universal centre (2020-2025)
Figure Global Call Centre Sales and Growth Rate (2015-2020)
Table Global Call Centre Sales by Regions (2015-2020)
Table Global Call Centre Sales Market Share by Regions (2015-2020)
Figure Global Call Centre Sales Market Share by Regions in 2019
Figure Global Call Centre Revenue and Growth Rate (2015-2020)
Table Global Call Centre Revenue by Regions (2015-2020)
Table Global Call Centre Revenue Market Share by Regions (2015-2020)
Figure Global Call Centre Revenue Market Share by Regions in 2019
Table Global Call Centre Market Forecast Sales by Regions (2020-2025)
Table Global Call Centre Market Forecast Sales Share by Regions (2020-2025)
Table Global Call Centre Market Forecast Revenue ($) by Regions (2020-2025)
Table Global Call Centre Market Forecast Revenue Share by Regions (2020-2025)
Figure North America Call Centre Market Sales and Growth Rate (2015-2020)
Figure North America Call Centre Market Revenue and Growth Rate (2015-2020)
Figure North America Call Centre Market Forecast Sales (2020-2025)
Figure North America Call Centre Market Forecast Revenue ($) (2020-2025)
Figure North America COVID-19 Status
Figure U.S. Call Centre Market Sales and Growth Rate (2015-2020)
Figure Canada Call Centre Market Sales and Growth Rate (2015-2020)
Figure Mexico Call Centre Market Sales and Growth Rate (2015-2020)
Figure Europe Call Centre Market Sales and Growth Rate (2015-2020)
Figure Europe Call Centre Market Revenue and Growth Rate (2015-2020)
Figure Europe Call Centre Market Forecast Sales (2020-2025)
Figure Europe Call Centre Market Forecast Revenue ($) (2020-2025)
Figure Europe COVID-19 Status
Figure Germany Call Centre Market Sales and Growth Rate (2015-2020)
Figure United Kingdom Call Centre Market Sales and Growth Rate (2015-2020)
Figure France Call Centre Market Sales and Growth Rate (2015-2020)
Figure Italy Call Centre Market Sales and Growth Rate (2015-2020)
Figure Spain Call Centre Market Sales and Growth Rate (2015-2020)
Figure Russia Call Centre Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Call Centre Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Call Centre Market Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific Call Centre Market Forecast Sales (2020-2025)
Figure Asia-Pacific Call Centre Market Forecast Revenue ($) (2020-2025)
Figure Asia Pacific COVID-19 Status
Figure China Call Centre Market Sales and Growth Rate (2015-2020)
Figure Japan Call Centre Market Sales and Growth Rate (2015-2020)
Figure South Korea Call Centre Market Sales and Growth Rate (2015-2020)
Figure Australia Call Centre Market Sales and Growth Rate (2015-2020)
Figure India Call Centre Market Sales and Growth Rate (2015-2020)
Figure South America Call Centre Market Sales and Growth Rate (2015-2020)
Figure South America Call Centre Market Revenue and Growth Rate (2015-2020)
Figure South America Call Centre Market Forecast Sales (2020-2025)
Figure South America Call Centre Market Forecast Revenue ($) (2020-2025)
Figure Brazil Call Centre Market Sales and Growth Rate (2015-2020)
Figure Argentina Call Centre Market Sales and Growth Rate (2015-2020)
Figure Columbia Call Centre Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Call Centre Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Call Centre Market Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa Call Centre Market Forecast Sales (2020-2025)
Figure Middle East and Africa Call Centre Market Forecast Revenue ($) (2020-2025)
Figure UAE Call Centre Market Sales and Growth Rate (2015-2020)
Figure Egypt Call Centre Market Sales and Growth Rate (2015-2020)
Figure South Africa Call Centre Market Sales and Growth Rate (2015-2020)
