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Global Call Center AI Market 2019 by Company, Regions, Type and Application, Forecast to 2024
SKU ID : GIR-14460553 | Publishing Date : 19-Jul-2019 | No. of pages : 124
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Check DiscountsDetailed TOC of Global Call Center AI Market 2019 by Company, Regions, Type and Application, Forecast to 2024
Table of Contents1 Call Center AI Market Overview
1.1 Product Overview and Scope of Call Center AI
1.2 Classification of Call Center AI by Types
1.2.1 Global Call Center AI Revenue Comparison by Types (2019-2024)
1.2.2 Global Call Center AI Revenue Market Share by Types in 2018
1.2.3 Cloud-Based
1.2.4 On-Premise
1.3 Global Call Center AI Market by Application
1.3.1 Global Call Center AI Market Size and Market Share Comparison by Applications (2014-2024)
1.3.2 BFSI
1.3.3 Retail and E-commerce
1.3.4 Telecommunications
1.3.5 Health Care
1.3.6 Media and Entertainment
1.4 Global Call Center AI Market by Regions
1.4.1 Global Call Center AI Market Size (Million USD) Comparison by Regions (2014-2024)
1.4.1 North America (USA, Canada and Mexico) Call Center AI Status and Prospect (2014-2024)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Call Center AI Status and Prospect (2014-2024)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Call Center AI Status and Prospect (2014-2024)
1.4.4 South America (Brazil, Argentina, Colombia) Call Center AI Status and Prospect (2014-2024)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Call Center AI Status and Prospect (2014-2024)
1.5 Global Market Size of Call Center AI (2014-2024)
2 Company Profiles
2.1 IBM (US)
2.1.1 Business Overview
2.1.2 Call Center AI Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 IBM (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.2 Google (US)
2.2.1 Business Overview
2.2.2 Call Center AI Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Google (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.3 Microsoft (US)
2.3.1 Business Overview
2.3.2 Call Center AI Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Microsoft (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.4 Oracle (US)
2.4.1 Business Overview
2.4.2 Call Center AI Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Oracle (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.5 SAP (Germany)
2.5.1 Business Overview
2.5.2 Call Center AI Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 SAP (Germany) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.6 AWS (US)
2.6.1 Business Overview
2.6.2 Call Center AI Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 AWS (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.7 Nuance Communications (US)
2.7.1 Business Overview
2.7.2 Call Center AI Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Nuance Communications (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.8 Avaya (US)
2.8.1 Business Overview
2.8.2 Call Center AI Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Avaya (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.9 Haptik (India)
2.9.1 Business Overview
2.9.2 Call Center AI Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Haptik (India) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.10 Artificial Solutions (Spain)
2.10.1 Business Overview
2.10.2 Call Center AI Type and Applications
2.10.2.1 Product A
2.10.2.2 Product B
2.10.3 Artificial Solutions (Spain) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.11 Zendesk (US)
2.11.1 Business Overview
2.11.2 Call Center AI Type and Applications
2.11.2.1 Product A
2.11.2.2 Product B
2.11.3 Zendesk (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.12 Conversica (US)
2.12.1 Business Overview
2.12.2 Call Center AI Type and Applications
2.12.2.1 Product A
2.12.2.2 Product B
2.12.3 Conversica (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.13 Rulai (US)
2.13.1 Business Overview
2.13.2 Call Center AI Type and Applications
2.13.2.1 Product A
2.13.2.2 Product B
2.13.3 Rulai (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.14 Inbenta Technologies (US)
2.14.1 Business Overview
2.14.2 Call Center AI Type and Applications
2.14.2.1 Product A
2.14.2.2 Product B
2.14.3 Inbenta Technologies (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.15 Kore.ai (US)
2.15.1 Business Overview
2.15.2 Call Center AI Type and Applications
2.15.2.1 Product A
2.15.2.2 Product B
2.15.3 Kore.ai (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.16 EdgeVerve Systems (Infosys) (India)
2.16.1 Business Overview
2.16.2 Call Center AI Type and Applications
2.16.2.1 Product A
2.16.2.2 Product B
2.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.17 Pypestream (US)
2.17.1 Business Overview
2.17.2 Call Center AI Type and Applications
2.17.2.1 Product A
2.17.2.2 Product B
2.17.3 Pypestream (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.18 Avaamo (US)
2.18.1 Business Overview
2.18.2 Call Center AI Type and Applications
2.18.2.1 Product A
2.18.2.2 Product B
2.18.3 Avaamo (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.19 Talkdesk (US)
2.19.1 Business Overview
2.19.2 Call Center AI Type and Applications
2.19.2.1 Product A
2.19.2.2 Product B
2.19.3 Talkdesk (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.20 NICE inContact (US)
2.20.1 Business Overview
2.20.2 Call Center AI Type and Applications
2.20.2.1 Product A
2.20.2.2 Product B
2.20.3 NICE inContact (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
2.21 Creative Virtual (UK)
2.21.1 Business Overview
2.21.2 Call Center AI Type and Applications
2.21.2.1 Product A
2.21.2.2 Product B
2.21.3 Creative Virtual (UK) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
3 Global Call Center AI Market Competition, by Players
3.1 Global Call Center AI Revenue and Share by Players (2014-2019)
3.2 Market Concentration Rate
3.2.1 Top 5 Call Center AI Players Market Share
3.2.2 Top 10 Call Center AI Players Market Share
3.3 Market Competition Trend
4 Global Call Center AI Market Size by Regions
4.1 Global Call Center AI Revenue and Market Share by Regions
4.2 North America Call Center AI Revenue and Growth Rate (2014-2019)
4.3 Europe Call Center AI Revenue and Growth Rate (2014-2019)
4.4 Asia-Pacific Call Center AI Revenue and Growth Rate (2014-2019)
4.5 South America Call Center AI Revenue and Growth Rate (2014-2019)
4.6 Middle East and Africa Call Center AI Revenue and Growth Rate (2014-2019)
5 North America Call Center AI Revenue by Countries
5.1 North America Call Center AI Revenue by Countries (2014-2019)
5.2 USA Call Center AI Revenue and Growth Rate (2014-2019)
5.3 Canada Call Center AI Revenue and Growth Rate (2014-2019)
5.4 Mexico Call Center AI Revenue and Growth Rate (2014-2019)
6 Europe Call Center AI Revenue by Countries
6.1 Europe Call Center AI Revenue by Countries (2014-2019)
6.2 Germany Call Center AI Revenue and Growth Rate (2014-2019)
6.3 UK Call Center AI Revenue and Growth Rate (2014-2019)
6.4 France Call Center AI Revenue and Growth Rate (2014-2019)
6.5 Russia Call Center AI Revenue and Growth Rate (2014-2019)
6.6 Italy Call Center AI Revenue and Growth Rate (2014-2019)
7 Asia-Pacific Call Center AI Revenue by Countries
7.1 Asia-Pacific Call Center AI Revenue by Countries (2014-2019)
7.2 China Call Center AI Revenue and Growth Rate (2014-2019)
7.3 Japan Call Center AI Revenue and Growth Rate (2014-2019)
7.4 Korea Call Center AI Revenue and Growth Rate (2014-2019)
7.5 India Call Center AI Revenue and Growth Rate (2014-2019)
7.6 Southeast Asia Call Center AI Revenue and Growth Rate (2014-2019)
8 South America Call Center AI Revenue by Countries
8.1 South America Call Center AI Revenue by Countries (2014-2019)
8.2 Brazil Call Center AI Revenue and Growth Rate (2014-2019)
8.3 Argentina Call Center AI Revenue and Growth Rate (2014-2019)
8.4 Colombia Call Center AI Revenue and Growth Rate (2014-2019)
9 Middle East and Africa Revenue Call Center AI by Countries
9.1 Middle East and Africa Call Center AI Revenue by Countries (2014-2019)
9.2 Saudi Arabia Call Center AI Revenue and Growth Rate (2014-2019)
9.3 UAE Call Center AI Revenue and Growth Rate (2014-2019)
9.4 Egypt Call Center AI Revenue and Growth Rate (2014-2019)
9.5 Nigeria Call Center AI Revenue and Growth Rate (2014-2019)
9.6 South Africa Call Center AI Revenue and Growth Rate (2014-2019)
10 Global Call Center AI Market Segment by Type
10.1 Global Call Center AI Revenue and Market Share by Type (2014-2019)
10.2 Global Call Center AI Market Forecast by Type (2019-2024)
10.3 Cloud-Based Revenue Growth Rate (2014-2024)
10.4 On-Premise Revenue Growth Rate (2014-2024)
11 Global Call Center AI Market Segment by Application
11.1 Global Call Center AI Revenue Market Share by Application (2014-2019)
11.2 Call Center AI Market Forecast by Application (2019-2024)
11.3 BFSI Revenue Growth (2014-2019)
11.4 Retail and E-commerce Revenue Growth (2014-2019)
11.5 Telecommunications Revenue Growth (2014-2019)
11.6 Health Care Revenue Growth (2014-2019)
11.7 Media and Entertainment Revenue Growth (2014-2019)
12 Global Call Center AI Market Size Forecast (2019-2024)
12.1 Global Call Center AI Market Size Forecast (2019-2024)
12.2 Global Call Center AI Market Forecast by Regions (2019-2024)
12.3 North America Call Center AI Revenue Market Forecast (2019-2024)
12.4 Europe Call Center AI Revenue Market Forecast (2019-2024)
12.5 Asia-Pacific Call Center AI Revenue Market Forecast (2019-2024)
12.6 South America Call Center AI Revenue Market Forecast (2019-2024)
12.7 Middle East and Africa Call Center AI Revenue Market Forecast (2019-2024)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
List of Figures, Tables and Charts Available in Global Call Center AI Market 2019 by Company, Regions, Type and Application, Forecast to 2024
List of Tables and FiguresFigure Call Center AI Picture
Table Product Specifications of Call Center AI
Table Global Call Center AI and Revenue (Million USD) Market Split by Product Type
Figure Global Call Center AI Revenue Market Share by Types in 2018
Figure Cloud-Based Picture
Figure On-Premise Picture
Table Global Call Center AI Revenue (Million USD) by Application (2014-2024)
Figure Call Center AI Revenue Market Share by Applications in 2018
Figure BFSI Picture
Figure Retail and E-commerce Picture
Figure Telecommunications Picture
Figure Health Care Picture
Figure Media and Entertainment Picture
Table Global Market Call Center AI Revenue (Million USD) Comparison by Regions 2014-2024
Figure North America Call Center AI Revenue (Million USD) and Growth Rate (2014-2024)
Figure Europe Call Center AI Revenue (Million USD) and Growth Rate (2014-2024)
Figure Asia-Pacific Call Center AI Revenue (Million USD) and Growth Rate (2014-2024)
Figure South America Call Center AI Revenue (Million USD) and Growth Rate (2014-2024)
Figure Middle East and Africa Call Center AI Revenue (Million USD) and Growth Rate (2014-2024)
Figure Global Call Center AI Revenue (Million USD) and Growth Rate (2014-2024)
Table IBM (US) Basic Information, Manufacturing Base and Competitors
Table IBM (US) Call Center AI Type and Applications
Table IBM (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Google (US) Basic Information, Manufacturing Base and Competitors
Table Google (US) Call Center AI Type and Applications
Table Google (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Microsoft (US) Basic Information, Manufacturing Base and Competitors
Table Microsoft (US) Call Center AI Type and Applications
Table Microsoft (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Oracle (US) Basic Information, Manufacturing Base and Competitors
Table Oracle (US) Call Center AI Type and Applications
Table Oracle (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table SAP (Germany) Basic Information, Manufacturing Base and Competitors
Table SAP (Germany) Call Center AI Type and Applications
Table SAP (Germany) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table AWS (US) Basic Information, Manufacturing Base and Competitors
Table AWS (US) Call Center AI Type and Applications
Table AWS (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Nuance Communications (US) Basic Information, Manufacturing Base and Competitors
Table Nuance Communications (US) Call Center AI Type and Applications
Table Nuance Communications (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Avaya (US) Basic Information, Manufacturing Base and Competitors
Table Avaya (US) Call Center AI Type and Applications
Table Avaya (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Haptik (India) Basic Information, Manufacturing Base and Competitors
Table Haptik (India) Call Center AI Type and Applications
Table Haptik (India) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Artificial Solutions (Spain) Basic Information, Manufacturing Base and Competitors
Table Artificial Solutions (Spain) Call Center AI Type and Applications
Table Artificial Solutions (Spain) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Zendesk (US) Basic Information, Manufacturing Base and Competitors
Table Zendesk (US) Call Center AI Type and Applications
Table Zendesk (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Conversica (US) Basic Information, Manufacturing Base and Competitors
Table Conversica (US) Call Center AI Type and Applications
Table Conversica (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Rulai (US) Basic Information, Manufacturing Base and Competitors
Table Rulai (US) Call Center AI Type and Applications
Table Rulai (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Inbenta Technologies (US) Basic Information, Manufacturing Base and Competitors
Table Inbenta Technologies (US) Call Center AI Type and Applications
Table Inbenta Technologies (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Kore.ai (US) Basic Information, Manufacturing Base and Competitors
Table Kore.ai (US) Call Center AI Type and Applications
Table Kore.ai (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table EdgeVerve Systems (Infosys) (India) Basic Information, Manufacturing Base and Competitors
Table EdgeVerve Systems (Infosys) (India) Call Center AI Type and Applications
Table EdgeVerve Systems (Infosys) (India) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Pypestream (US) Basic Information, Manufacturing Base and Competitors
Table Pypestream (US) Call Center AI Type and Applications
Table Pypestream (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Avaamo (US) Basic Information, Manufacturing Base and Competitors
Table Avaamo (US) Call Center AI Type and Applications
Table Avaamo (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Talkdesk (US) Basic Information, Manufacturing Base and Competitors
Table Talkdesk (US) Call Center AI Type and Applications
Table Talkdesk (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table NICE inContact (US) Basic Information, Manufacturing Base and Competitors
Table NICE inContact (US) Call Center AI Type and Applications
Table NICE inContact (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Creative Virtual (UK) Basic Information, Manufacturing Base and Competitors
Table Creative Virtual (UK) Call Center AI Type and Applications
Table Creative Virtual (UK) Call Center AI Revenue, Gross Margin and Market Share (2017-2018)
Table Global Call Center AI Revenue (Million USD) by Players (2014-2019)
Table Global Call Center AI Revenue Share by Players (2014-2019)
Figure Global Call Center AI Revenue Share by Players in 2017
Figure Global Call Center AI Revenue Share by Players in 2018
Figure Global Top 5 Players Call Center AI Revenue Market Share in 2018
Figure Global Top 10 Players Call Center AI Revenue Market Share in 2018
Figure Global Call Center AI Revenue (Million USD) and Growth Rate (%) (2014-2019)
Table Global Call Center AI Revenue (Million USD) by Regions (2014-2019)
Table Global Call Center AI Revenue Market Share by Regions (2014-2019)
Figure Global Call Center AI Revenue Market Share by Regions (2014-2019)
Figure Global Call Center AI Revenue Market Share by Regions in 2018
Figure North America Call Center AI Revenue and Growth Rate (2014-2019)
Figure Europe Call Center AI Revenue and Growth Rate (2014-2019)
Figure Asia-Pacific Call Center AI Revenue and Growth Rate (2014-2019)
Figure South America Call Center AI Revenue and Growth Rate (2014-2019)
Figure Middle East and Africa Call Center AI Revenue and Growth Rate (2014-2019)
Table North America Call Center AI Revenue by Countries (2014-2019)
Table North America Call Center AI Revenue Market Share by Countries (2014-2019)
Figure North America Call Center AI Revenue Market Share by Countries (2014-2019)
Figure North America Call Center AI Revenue Market Share by Countries in 2018
Figure USA Call Center AI Revenue and Growth Rate (2014-2019)
Figure Canada Call Center AI Revenue and Growth Rate (2014-2019)
Figure Mexico Call Center AI Revenue and Growth Rate (2014-2019)
Table Europe Call Center AI Revenue (Million USD) by Countries (2014-2019)
Figure Europe Call Center AI Revenue Market Share by Countries (2014-2019)
Figure Europe Call Center AI Revenue Market Share by Countries in 2018
Figure Germany Call Center AI Revenue and Growth Rate (2014-2019)
Figure UK Call Center AI Revenue and Growth Rate (2014-2019)
Figure France Call Center AI Revenue and Growth Rate (2014-2019)
Figure Russia Call Center AI Revenue and Growth Rate (2014-2019)
Figure Italy Call Center AI Revenue and Growth Rate (2014-2019)
Table Asia-Pacific Call Center AI Revenue (Million USD) by Countries (2014-2019)
Figure Asia-Pacific Call Center AI Revenue Market Share by Countries (2014-2019)
Figure Asia-Pacific Call Center AI Revenue Market Share by Countries in 2018
Figure China Call Center AI Revenue and Growth Rate (2014-2019)
Figure Japan Call Center AI Revenue and Growth Rate (2014-2019)
Figure Korea Call Center AI Revenue and Growth Rate (2014-2019)
Figure India Call Center AI Revenue and Growth Rate (2014-2019)
Figure Southeast Asia Call Center AI Revenue and Growth Rate (2014-2019)
Table South America Call Center AI Revenue by Countries (2014-2019)
Table South America Call Center AI Revenue Market Share by Countries (2014-2019)
Figure South America Call Center AI Revenue Market Share by Countries (2014-2019)
Figure South America Call Center AI Revenue Market Share by Countries in 2018
Figure Brazil Call Center AI Revenue and Growth Rate (2014-2019)
Figure Argentina Call Center AI Revenue and Growth Rate (2014-2019)
Figure Colombia Call Center AI Revenue and Growth Rate (2014-2019)
Table Middle East and Africa Call Center AI Revenue (Million USD) by Countries (2014-2019)
Table Middle East and Africa Call Center AI Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Call Center AI Revenue Market Share by Countries (2014-2019)
Figure Middle East and Africa Call Center AI Revenue Market Share by Countries in 2018
Figure Saudi Arabia Call Center AI Revenue and Growth Rate (2014-2019)
Figure UAE Call Center AI Revenue and Growth Rate (2014-2019)
Figure Egypt Call Center AI Revenue and Growth Rate (2014-2019)
Figure Nigeria Call Center AI Revenue and Growth Rate (2014-2019)
Figure South Africa Call Center AI Revenue and Growth Rate (2014-2019)
Table Global Call Center AI Revenue (Million USD) by Type (2014-2019)
Table Global Call Center AI Revenue Share by Type (2014-2019)
Figure Global Call Center AI Revenue Share by Type (2014-2019)
Figure Global Call Center AI Revenue Share by Type in 2018
Table Global Call Center AI Revenue Forecast by Type (2019-2024)
Figure Global Call Center AI Market Share Forecast by Type (2019-2024)
Figure Global Cloud-Based Revenue Growth Rate (2014-2019)
Figure Global On-Premise Revenue Growth Rate (2014-2019)
Table Global Call Center AI Revenue by Application (2014-2019)
Table Global Call Center AI Revenue Share by Application (2014-2019)
Figure Global Call Center AI Revenue Share by Application (2014-2019)
Figure Global Call Center AI Revenue Share by Application in 2018
Table Global Call Center AI Revenue Forecast by Application (2019-2024)
Figure Global Call Center AI Market Share Forecast by Application (2019-2024)
Figure Global BFSI Revenue Growth Rate (2014-2019)
Figure Global Retail and E-commerce Revenue Growth Rate (2014-2019)
Figure Global Telecommunications Revenue Growth Rate (2014-2019)
Figure Global Health Care Revenue Growth Rate (2014-2019)
Figure Global Media and Entertainment Revenue Growth Rate (2014-2019)
Figure Global Call Center AI Revenue (Million USD) and Growth Rate Forecast (2019-2024)
Table Global Call Center AI Revenue (Million USD) Forecast by Regions (2019-2024)
Figure Global Call Center AI Revenue Market Share Forecast by Regions (2019-2024)
Figure North America Call Center AI Revenue Market Forecast (2019-2024)
Figure Europe Call Center AI Revenue Market Forecast (2019-2024)
Figure Asia-Pacific Call Center AI Revenue Market Forecast (2019-2024)
Figure South America Call Center AI Revenue Market Forecast (2019-2024)
Figure Middle East and Africa Call Center AI Revenue Market Forecast (2019-2024)
