Global Contact Center Outsourcing Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application
SKU ID : QYR-13965920 | Publishing Date : 11-Mar-2019 | No. of pages : 102
Detailed TOC of Global Contact Center Outsourcing Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application
Table of ContentsContact Center Outsourcing Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of Contact Center Outsourcing
1.1 Contact Center Outsourcing Market Overview
1.1.1 Contact Center Outsourcing Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Outsourcing Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 Contact Center Outsourcing Market by Type
1.3.1 Email Support
1.3.2 Chat Support
1.3.3 Voice Over IP (VoIP)
1.3.4 Website Support
1.3.5 Others
1.4 Contact Center Outsourcing Market by End Users/Application
1.4.1 BFSI
1.4.2 Retail
1.4.3 Government
1.4.4 IT & Telecommunication
1.4.5 Defense Aerospace & Intelligence
1.4.6 Manufacturing
1.4.7 Others
2 Global Contact Center Outsourcing Competition Analysis by Players
2.1 Contact Center Outsourcing Market Size (Value) by Players (2018 and 2019)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 IBM
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.1.5 Recent Developments
3.2 HP
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.2.5 Recent Developments
3.3 Sitel
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.3.5 Recent Developments
3.4 Teleperformance
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.4.5 Recent Developments
3.5 Xerox Corporation
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.5.5 Recent Developments
3.6 CGS Inc
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.6.5 Recent Developments
3.7 HGS
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.7.5 Recent Developments
3.8 Datamark, Inc
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.8.5 Recent Developments
3.9 Infinit Contact
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.9.5 Recent Developments
3.10 Five9
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.10.5 Recent Developments
3.11 VADS
3.12 Alorica
3.13 Invensis
3.14 Transcosmos
4 Global Contact Center Outsourcing Market Size by Type and Application (2014-2019)
4.1 Global Contact Center Outsourcing Market Size by Type (2014-2019)
4.2 Global Contact Center Outsourcing Market Size by Application (2014-2019)
4.3 Potential Application of Contact Center Outsourcing in Future
4.4 Top Consumer/End Users of Contact Center Outsourcing
5 North America Contact Center Outsourcing Development Status and Outlook
5.1 North America Contact Center Outsourcing Market Size (2014-2019)
5.2 North America Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
6 Europe Contact Center Outsourcing Development Status and Outlook
6.1 Europe Contact Center Outsourcing Market Size (2014-2019)
6.2 Europe Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
7 China Contact Center Outsourcing Development Status and Outlook
7.1 China Contact Center Outsourcing Market Size (2014-2019)
7.2 China Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
8 Rest of Asia Pacific Contact Center Outsourcing Development Status and Outlook
8.1 Rest of Asia Pacific Contact Center Outsourcing Market Size (2014-2019)
8.2 Rest of Asia Pacific Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
9 Central & South America Contact Center Outsourcing Development Status and Outlook
9.1 Central & South America Contact Center Outsourcing Market Size (2014-2019)
9.2 Central & South America Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
10 Middle East & Africa Contact Center Outsourcing Development Status and Outlook
10.1 Middle East & Africa Contact Center Outsourcing Market Size (2014-2019)
10.2 Middle East & Africa Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019)
11 Market Forecast by Regions, Type and Application (2019-2025)
11.1 Global Contact Center Outsourcing Market Size (Value) by Regions (2019-2025)
11.1.1 North America Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.2 Europe Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.3 China Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.4 Rest of Asia Pacific Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.5 Central & South America Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.6 Middle East & Africa Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.2 Global Contact Center Outsourcing Market Size (Value) by Type (2019-2025)
11.3 Global Contact Center Outsourcing Market Size by Application (2019-2025)
12 Contact Center Outsourcing Market Dynamics
12.1 Contact Center Outsourcing Market Opportunities
12.2 Contact Center Outsourcing Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Contact Center Outsourcing Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Contact Center Outsourcing Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
List of Figures, Tables and Charts Available in Global Contact Center Outsourcing Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application
List of Tables and FiguresFigure Contact Center Outsourcing Product Scope
Figure Global Contact Center Outsourcing Market Size (Million USD) (2014-2019)
Table Global Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Figure Global Contact Center Outsourcing Market Share by Regions in 2018
Figure North America Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Figure Europe Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Figure China Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Figure Rest of Asia Pacific Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Figure Central & South America Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Figure Middle East & Africa Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Figure Global Contact Center Outsourcing Market Share by Type in 2018
Figure Email Support Market Size (Million USD) and Growth Rate (2014-2019)
Figure Chat Support Market Size (Million USD) and Growth Rate (2014-2019)
Figure Voice Over IP (VoIP) Market Size (Million USD) and Growth Rate (2014-2019)
Figure Website Support Market Size (Million USD) and Growth Rate (2014-2019)
Figure Others Market Size (Million USD) and Growth Rate (2014-2019)
Figure Global Contact Center Outsourcing Market Share by Application in 2018
Table Key Downstream Customer in BFSI
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in BFSI (2014-2019)
Table Key Downstream Customer in Retail
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Retail (2014-2019)
Table Key Downstream Customer in Government
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Government (2014-2019)
Table Key Downstream Customer in IT & Telecommunication
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in IT & Telecommunication (2014-2019)
Table Key Downstream Customer in Defense Aerospace & Intelligence
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Defense Aerospace & Intelligence (2014-2019)
Table Key Downstream Customer in Manufacturing
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Manufacturing (2014-2019)
Table Key Downstream Customer in Others
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Others (2014-2019)
Table Contact Center Outsourcing Market Size (Million USD) by Players (2018 and 2019)
Figure Contact Center Outsourcing Market Size Share by Players in 2018
Figure Contact Center Outsourcing Market Size Share by Players in 2019
Table IBM Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of IBM (2014-2019)
Figure IBM Contact Center Outsourcing Business Revenue Market Share in 2018
Table HP Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of HP (2014-2019)
Figure HP Contact Center Outsourcing Business Revenue Market Share in 2018
Table Sitel Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of Sitel (2014-2019)
Figure Sitel Contact Center Outsourcing Business Revenue Market Share in 2018
Table Teleperformance Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of Teleperformance (2014-2019)
Figure Teleperformance Contact Center Outsourcing Business Revenue Market Share in 2018
Table Xerox Corporation Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of Xerox Corporation (2014-2019)
Figure Xerox Corporation Contact Center Outsourcing Business Revenue Market Share in 2018
Table CGS Inc Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of CGS Inc (2014-2019)
Figure CGS Inc Contact Center Outsourcing Business Revenue Market Share in 2018
Table HGS Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of HGS (2014-2019)
Figure HGS Contact Center Outsourcing Business Revenue Market Share in 2018
Table Datamark, Inc Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of Datamark, Inc (2014-2019)
Figure Datamark, Inc Contact Center Outsourcing Business Revenue Market Share in 2018
Table Infinit Contact Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of Infinit Contact (2014-2019)
Figure Infinit Contact Contact Center Outsourcing Business Revenue Market Share in 20187
Table Five9 Basic Information List
Table Contact Center Outsourcing Business Revenue (Million USD) of Five9 (2014-2019)
Figure Five9 Contact Center Outsourcing Business Revenue Market Share in 2018
Table VADS Basic Information List
Table Alorica Basic Information List
Table Invensis Basic Information List
Table Transcosmos Basic Information List
Table Global Contact Center Outsourcing Market Size (Million USD) by Type (2014-2019)
Figure Global Contact Center Outsourcing Market Size Share by Type in 2014
Figure Global Contact Center Outsourcing Market Size Share by Type in 2015
Figure Global Contact Center Outsourcing Market Size Share by Type in 2016
Figure Global Contact Center Outsourcing Market Size Share by Type in 2017
Figure Global Contact Center Outsourcing Market Size Share by Type in 2018
Figure Global Contact Center Outsourcing Market Size Share by Type in 2019
Table Global Contact Center Outsourcing Market Size (Million USD) by Application (2014-2019)
Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2014
Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2015
Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2015
Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2017
Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2018
Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2019
Table Top Consumer/End Users of Contact Center Outsourcing
Figure North America Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Table North America Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019)
Figure North America Contact Center Outsourcing Market Size Share by Players in 2018
Figure North America Contact Center Outsourcing Market Size Share by Players in 2019
Figure Europe Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Table Europe Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019)
Figure Europe Contact Center Outsourcing Market Size Share by Players in 2018
Figure Europe Contact Center Outsourcing Market Size Share by Players in 2019
Figure China Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Table China Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019)
Figure China Contact Center Outsourcing Market Size Share by Players in 2018
Figure China Contact Center Outsourcing Market Size Share by Players in 2019
Figure Rest of Asia Pacific Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Table Rest of Asia Pacific Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019)
Figure Rest of Asia Pacific Contact Center Outsourcing Market Size Share by Players in 2018
Figure Rest of Asia Pacific Contact Center Outsourcing Market Size Share by Players in 2019
Figure Central & South America Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Table Central & South America Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019)
Figure Central & South America Contact Center Outsourcing Market Size Share by Players in 2018
Figure Central & South America Contact Center Outsourcing Market Size Share by Players in 2019
Figure Middle East & Africa Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019)
Table Middle East & Africa Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019)
Figure Middle East & Africa Contact Center Outsourcing Market Size Share by Players in 2018
Figure Middle East & Africa Contact Center Outsourcing Market Size Share by Players in 2019
Figure Global Contact Center Outsourcing Market Size (Million USD) by Regions (2019-2025)
Table Global Contact Center Outsourcing Market Size (Million USD) by Regions (2019-2025)
Figure Global Contact Center Outsourcing Market Size Share by Regions in 2019
Figure Global Contact Center Outsourcing Market Size Share by Regions in 2025
Figure North America Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure Europe Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure China Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure Rest of Asia Pacific Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure Central & South America Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure Middle East & Africa Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Table Global Contact Center Outsourcing Market Size (Million USD) by Type (2019-2025)
Figure Global Contact Center Outsourcing Market Size Share by Type in 2019
Figure Global Contact Center Outsourcing Market Size Share by Type in 2025
Table Global Contact Center Outsourcing Market Size (Million USD) by Application (2019-2025)
Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2019
Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2025
Keyplayers in Global Contact Center Outsourcing Market Report, History and Forecast 2014-2025, Breakdown Data by Companies, Key Regions, Types and Application
IBMHP
Sitel
Teleperformance
Xerox Corporation
CGS Inc
HGS
Datamark, Inc
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos